Privacy Policy

Prestons Injury Therapy ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal and health information, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records and Information Privacy Act 2002 (NSW).

Information we collect

We may collect the following information:

• Contact details you provide through our website forms, by phone or by email — such as your name, email address, phone number and any message you send us.
• Appointment and booking information when you book online or in person.
• Health information relevant to your care — such as your medical history, symptoms, treatment notes and progress — collected during consultations with your consent.
• Newsletter sign-ups — your email address, if you choose to subscribe.
• Technical information automatically collected when you visit our website, such as your browser type and pages viewed.

How we use your information

We use your information to:

• Respond to your enquiries and manage your appointments;
• Provide, plan and improve your treatment and care;
• Process payments and health-fund or insurance claims;
• Send you updates or health information, where you have consented;
• Meet our legal, professional and regulatory obligations.

Disclosure of your information

We do not sell your personal information. We may share it only where necessary with:

• Our practitioners and staff involved in your care;
• Service providers who help us operate, such as our online booking system (Cliniko) and our website form provider — these providers handle your data under their own privacy obligations;
• Health funds, Medicare, insurers or third-party payers where relevant to a claim you have made;
• Other healthcare providers (such as your GP or a specialist) where you have consented to a referral;
• Government or regulatory bodies where required or authorised by law.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure systems and access controls. Clinical records are retained for the period required by law.

Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate. To make a request, please contact us using the details below. We may need to verify your identity before releasing information.

Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve it. You can disable cookies in your browser settings, though some features may not work as intended.

Third-party links

Our website may contain links to external sites (such as our online booking system or social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Complaints

If you have a concern about how we have handled your information, please contact us first so we can address it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Prestons Injury Therapy
Unit 4/135 Kurrajong Road, Prestons NSW 2170
Phone: 02 8119 7163
Email: info@prestonsinjurytherapy.com.au

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.